Terms of Use


Effective Date: 7th February 2025

These Terms & Conditions apply to all courses, materials, and services provided through The Keys Coach Ltd (Company Number: 15704049), a company registered in England & Wales. Our registered office is at 45 Chase Court Gardens, Enfield, England, EN2 8DJ, and you can contact us at [email protected].

By accessing or using our courses on Teachable, you agree to be bound by these terms and all applicable laws and regulations. If you do not agree to these terms, you must discontinue use immediately.

1. General Information

The Keys Coach Ltd provides online educational content, courses, coaching, and resources designed to help piano players develop their skills creatively and confidently. These services are intended for personal, non-commercial use only. By accessing our courses hosted on Teachable, you agree to be bound by these Terms & Conditions as well as Teachable’s Terms of Service. The Keys Coach Ltd is not responsible for any changes in Teachable’s service policies.

2. Eligibility

To use our services, you must be at least 18 years old or have parental or guardian consent. By accessing our services, you confirm that you meet this requirement.

3. Intellectual Property

All content provided by The Keys Coach Ltd, including videos, PDFs, course materials, and branding, is protected by copyright and intellectual property laws. You may not modify, copy, distribute, or sell any of our materials without prior written permission. Account sharing is strictly prohibited. Any violation of these terms may result in immediate suspension or termination of access without notice.

4. Payments, Refunds & Cancellations

Payments must be made in full at the time of purchase unless otherwise stated. Subscription-based services renew automatically unless cancelled before the next billing date. Users can cancel subscriptions at any time via their account settings or by contacting [email protected]. Cancellations must be made at least 24 hours before renewal to avoid being charged for the next billing cycle.

A 14-day cooling-off period applies under UK consumer law. Additionally, we offer a 30-day money-back guarantee on all purchases. Refund requests must be made within 30 days of purchase by emailing [email protected]. If you have submitted and received feedback on any videos as part of a course with a Feedback Pathway, the refund amount will be adjusted accordingly to account for the feedback provided. Refund requests under the money-back guarantee may require proof of course engagement.


4.1 Payment Plan Terms

By selecting the payment plan option with any of our courses or products, you agree to complete all scheduled payments as outlined at checkout.

  • Payment Commitment: The payment plan is not a subscription; it is a commitment to pay the full course price in installments. You are responsible for completing all payments, regardless of course progress or usage.
  • Money-Back Guarantee: You may request a refund within 30 days of purchase, provided you meet the refund conditions stated in our policy. If approved, all future payments will be canceled, and any prior payments refunded. After this period, all sales are final, and no refunds will be issued.
  • Failed Payments: If a scheduled payment fails, you will receive a notification and have 7 days to update your payment method. If payment is not received within this period, access to the course may be suspended until the balance is settled. Access will be reinstated upon successful payment.
  • Cancellation Policy: After the guarantee period expires, the payment plan cannot be canceled, and all remaining payments must be completed as agreed upon at checkout. If payments are not completed as agreed, access to the course may be revoked, and outstanding balances may still be due.


5. Course Access & Lifetime Membership

Access to courses begins once payment is received. If lifetime access is included, it applies for as long as The Keys Coach Ltd continues to offer the course as an active service, not the lifetime of the user. We reserve the right to update or discontinue courses as needed. If a course is discontinued, reasonable efforts will be made to ensure existing users retain access or receive an alternative course of equal value.

6. Feedback Pathway

For users enrolled in courses with a Feedback Pathway, a set number of credits will be provided for submitting videos throughout the course. All video submissions must be completed within 12 months from the date of purchase. Feedback will typically be provided within five working days. In cases where delays arise due to high submission volumes, technical issues, or staff unavailability, we will inform you as soon as possible, with a maximum delay of 14 days where feasible. If you request a refund under the 30-day money-back guarantee but have already received feedback on one or more videos, the refund amount will be adjusted accordingly.

7. Disclaimer of Warranties

We aim to provide high-quality content, but we do not guarantee specific results or uninterrupted access. Course materials are provided "as is" without warranties of any kind, expressed or implied. Testimonials and case studies reflect individual experiences and do not guarantee similar outcomes for all students. In exceptional circumstances, where delays occur, we will notify users as soon as possible.

8. Limitation of Liability

To the fullest extent permitted by law, The Keys Coach Ltd is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our services. However, this limitation does not affect statutory consumer rights under UK consumer protection laws.

9. Data Protection & Privacy

We comply with the UK GDPR & Data Protection Act 2018. Your personal information will be handled securely and will not be shared with third parties except as necessary to provide services. Users have the right to access, rectify, restrict processing, and delete their data in accordance with GDPR. Requests regarding personal data can be made by contacting [email protected].

10. Course Updates & Revisions

We reserve the right to update course materials, improve content, and discontinue outdated content as necessary. Reasonable efforts will be made to notify users of significant changes affecting their access.

11. Termination of Access

We reserve the right to suspend or terminate user access if a user violates these terms, engages in abusive or inappropriate behavior, or fails to meet payment obligations. Suspended users may appeal their case by contacting [email protected].

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of England and Wales. Users outside the UK acknowledge that their use of our services remains subject to these terms while also retaining their local consumer rights. In case of a dispute, both parties agree to first attempt resolution through informal negotiation. If unresolved, disputes shall be referred to mediation before any formal legal proceedings. Any disputes will be resolved under the jurisdiction of the English courts.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. If significant changes occur, we will update the terms on Teachable and notify users via email or an in-platform notification. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

14. Contact Information

For any questions or concerns regarding these terms, please contact us at [email protected].